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Return and Refund Policy

Last updated: February 02, 2021

Thank you for shopping at Panniers Oz (Also know as Motorcycle Panniers Australia)

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sole Proprietor.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Panniers Oz, accessible from https://www.panniersoz.com.au

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • Refunds only given on damaged goods received
  • The Goods are in the original packaging
  • Photographic evidence is required

The following Goods cannot be returned:

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

617 Doughboy Rd Gin Gin 4671 Qld Australia

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

Contact

If you have a question about our products, shipping or anything else, please feel free to contact us!

info@panniersoz.com.au

 

Business Hours

Phone: (07) 4157 6465

  • Monday-Friday: 9am to 4pm
  • Saturday & Sunday: closed